Last updated: 29 October 2026
We want your Hill order to arrive looking and smelling exactly as it should. This page explains where we deliver, how long it takes and what to do if something goes wrong.
1. Where we deliver
We currently deliver within South Africa only.
2. Prepared with care
Every Hill candle is hand-poured and given time to cure before it leaves us. Curing lets the wax and fragrance settle together properly, so your candle burns evenly and fills the room with its full scent.
When your candle is ready on our shelf, it is packed and sent quickly. When it is freshly poured for your order, including Create Your Own candles, we allow up to 7 days for it to cure before sending it.
3. Delivery times
Most orders arrive within 3 to 10 working days of your order being confirmed. The exact time depends on whether your items are ready to send or being freshly prepared, and on the courier’s delivery times to your area.
Working days are Monday to Friday, excluding South African public holidays. If your order includes several items, we may send them together once everything is ready.
4. Delivery cost
Standard delivery is a flat R120 per order. Orders of R750 or more qualify for free delivery, applied automatically at checkout. You will always see the full amount, including delivery, before you place your order.
5. Couriers and updates
We send orders with a reputable courier. We will let you know once your order is on its way. Delivery times given by couriers are estimates; occasional delays outside our control can happen, especially during peak periods, bad weather or public holidays. If your order is taking longer than expected, please contact us and we will follow it up for you.
6. Your delivery address
Please check that your delivery address and phone number are correct and complete when you order. If a parcel cannot be delivered because of incorrect or incomplete details, or because nobody was available to receive it, the courier may charge for re-delivery, and this cost may be passed on to you.
7. Damaged, missing or incorrect items
Please check your order when it arrives. If anything is damaged, missing or incorrect, contact us as soon as possible after delivery with your order number, a short description and clear photos of the item and packaging. We will put it right, as set out in our Refund & Returns policy.
8. Contact us
Email hello@hillhomefragrances.co.za or WhatsApp 070 463 3169.