Privacy Policy
Last updated: September 2026
Hill Home Fragrances respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit
hillhomefragrances.co.za, place an order, create an account, contact us or otherwise interact with Hill Home Fragrances.
We process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. Who We Are
Hill Home Fragrances is a South African home fragrance business offering candles, wax melts, diffusers and related home fragrance products.
Website: hillhomefragrances.co.za
Email: hello@hillhomefragrances.co.za
Telephone: 070 463 3169
2. Personal Information We May Collect
Depending on how you interact with our website, we may collect the following information:
- Your name and surname
- Email address
- Telephone number
- Billing and delivery address
- Order and purchase information
- Account login information
- Messages or enquiries you send to us
- Information required to process returns, refunds or customer service requests
- Technical information such as your IP address, browser type, device information and website activity
- Marketing preferences where you have chosen to receive communications from us
3. How We Collect Your Information
We may collect personal information when you:
- Place an order on our website
- Create or use a customer account
- Complete a contact form
- Contact us by email, telephone, WhatsApp or social media
- Request a return, refund or customer service assistance
- Subscribe to marketing communications where available
- Browse or interact with our website
4. Why We Use Your Personal Information
We only use personal information where it is reasonably necessary for a legitimate business or legal purpose.
This may include:
- Processing and fulfilling your orders
- Arranging delivery or collection
- Processing payments, refunds and returns
- Creating and managing your customer account
- Responding to enquiries and customer support requests
- Communicating with you about your order
- Preventing fraud, misuse or security threats
- Maintaining financial, tax and transaction records
- Improving our website, products and customer experience
- Sending marketing communications where permitted and where you have not opted out
- Complying with applicable legal and regulatory requirements
5. Payments
Payments made through our website may be processed by third-party payment service providers such as PayFast or another payment provider made available at checkout.
Hill Home Fragrances does not need to receive or store your full bank card details when payment is handled by an external payment provider.
Payment providers process information according to their own privacy and security policies.
6. Delivery and Service Providers
We may share limited personal information with trusted service providers where this is necessary to operate our business or fulfil your order.
These may include:
- Payment service providers
- Courier and delivery companies
- Website hosting and technical service providers
- Email and communication service providers
- Accounting, legal or professional advisers where reasonably necessary
- Website analytics, security or fraud-prevention providers
We only provide information that is reasonably required for the relevant service.
We do not sell your personal information to advertisers or unrelated third parties.
7. Cookies and Website Information
Our website may use cookies and similar technologies to help the website function properly, remember customer preferences, maintain shopping carts, improve security and understand how visitors use the website.
Some cookies are necessary for the website and online store to operate. Other cookies may be used for analytics or marketing purposes where applicable.
You may be able to control or delete cookies through your browser settings. Blocking certain cookies may affect the functionality of the website.
8. Customer Accounts
If you create an account with Hill Home Fragrances, we may store the information you provide so that you can manage orders, addresses and account details.
You are responsible for keeping your account login details confidential and should notify us if you believe your account has been accessed without permission.
9. Marketing Communications
Where permitted by law, and where you have provided the necessary consent or there is another lawful basis to contact you, we may send you information about Hill products, launches, promotions or news.
You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at
hello@hillhomefragrances.co.za.
Transactional communications relating to an order, payment, delivery or customer service matter are not marketing communications and may still be sent where necessary.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
No website or electronic system can be guaranteed to be completely secure. If we become aware of a security incident involving personal information, we will take reasonable steps required by applicable law.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable legal, accounting, tax, contractual or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
12. Your Rights
Subject to applicable law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion or destruction of information where legally permitted
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint with the Information Regulator
To exercise a privacy-related right, contact us at
hello@hillhomefragrances.co.za.
We may need to verify your identity before processing certain requests.
13. Children’s Privacy
Our website and products are not intended to knowingly collect personal information directly from children without appropriate involvement or permission from a parent or guardian where required by law.
14. Links to Other Websites
Our website may contain links to third-party websites or services.
Hill Home Fragrances is not responsible for the privacy practices, content or security of websites operated by third parties.
We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.
The latest version will be published on this page together with the date it was last updated.
16. Contact Hill Home Fragrances
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Hill Home Fragrances
Email:
hello@hillhomefragrances.co.za
Telephone:
070 463 3169
17. Information Regulator
If you believe your personal information has been handled in a way that does not comply with POPIA, you may lodge a complaint with the Information Regulator of South Africa.
Information Regulator South Africa
Telephone: 010 023 5200
Toll Free: 0800 017 160
General enquiries: enquiries@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za