HILL HOME FRAGRANCES

PAIA Manual

Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) and the Protection of Personal Information Act 4 of 2013 (POPIA).
Last updated: 29 October 2026

1. Purpose of this manual

This manual explains what records Hill Home Fragrances holds and how you can ask for access to them. It also describes how we process personal information.

2. Our details

  • Business name: Jean Pierre Berger, trading as Hill Home Fragrances
  • Legal status: Sole proprietor
  • VAT: Not registered for VAT
  • Physical address (also for service of legal documents): 1 Oosterland Avenue, Randburg, 2188, South Africa
  • Email: hello@hillhomefragrances.co.za
  • Telephone / WhatsApp: 070 463 3169
  • Website: hillhomefragrances.co.za

3. Information Officer

4. Guide from the Information Regulator

The Information Regulator has published a guide on how to use PAIA and POPIA. You can get it from the Regulator:

  • Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
  • Telephone: 010 023 5200 / 0800 017 160
  • Email: enquiries@inforegulator.org.za (complaints: PAIAcomplaints@inforegulator.org.za)
  • Website: inforegulator.org.za

5. Records available without a request

Information published on our website, including product information, prices and our Terms & Conditions, Privacy Policy, Shipping & Delivery and Refund & Returns policies.

6. Records we hold

  • Business records: registration and statutory documents, contracts and correspondence.
  • Financial records: invoices, payment records, bank statements and tax records.
  • Customer records: names, contact details, delivery addresses, order and payment history, and correspondence.
  • Supplier records: supplier details, orders, invoices and agreements.
  • Product records: product, fragrance and label information, stock and quality records.
  • Website and marketing records: website content, analytics, and marketing consents and preferences.
  • Personnel records, where we employ or contract staff.

7. How we process personal information (POPIA)

Why we process it: to take, deliver and support your orders; to take payment; to answer questions and complaints; to keep business and tax records; to send marketing only where you have agreed; and to run and protect our website.

Whose information: customers and website visitors, suppliers and service providers, and staff or contractors.

What we process: names, contact details, delivery addresses, order and payment information (card details are handled by our payment provider, not by us), correspondence, and website usage information.

Who we share it with: only those who need it to provide our service, such as our payment provider, couriers, website hosting and email providers, and our professional advisers, or where the law requires it.

Information sent outside South Africa: some service providers (for example website, analytics or social media tools) may store or process information outside South Africa. Where this happens, we only use providers that are subject to adequate data protection laws or agreements, as POPIA requires.

Security: we use reasonable technical and organisational measures to protect personal information, including secure (SSL) connections on our website, password-protected systems and limited access.

8. How to request access to a record

  1. Complete Form 2 (Request for Access to Record), available from the Information Regulator’s website.
  2. Send it to our Information Officer at hello@hillhomefragrances.co.za, giving enough detail to identify the record, the form of access you want, and the right you want to protect if required.
  3. Fees, where payable, are those prescribed in Annexure B of the PAIA Regulations. We will tell you of any fee before processing the request.
  4. We will respond within 30 days, as PAIA requires (this may be extended in the circumstances PAIA allows).

A request may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, for example to protect someone else’s privacy, commercial information or confidential information. If you are not satisfied with our decision, you may complain to the Information Regulator (Form 5) or apply to court.

9. Availability of this manual

This manual is available on our website and, on request, from our Information Officer free of charge.